Access and sign-in
Help with account access, invitations, roles, and sign-in issues.
DockDash support
Help for the people
keeping freight moving.
Our support team can assist with account access, the DockDash driver mobile app, dispatch workflows, shipment management, technical issues, and other questions about the platform.
Contact Support
For assistance, email the DockDash support team. Please do not include passwords, authentication codes, or other sensitive credentials.
support@dockdash.aiSupport requests are handled by Maryam LLC, the company that develops and operates DockDash.
How we can help
Driver app assistance
Help with assignments, stop events, documents, and mobile workflows.
Transportation workflows
Questions about tenders, load planning, dispatch, delivery, and invoicing.
Errors and integrations
Assistance with unexpected behavior, EDI, API, and secure file exchange.
Account access and deletion requests
DockDash driver accounts are created and managed by authorized administrators of the organizations that use DockDash. The current driver mobile app does not include self-service account creation.
To deactivate access or request deletion, contact your organization's DockDash administrator or email support@dockdash.ai. Include your name, company, and the username or business email associated with the account. Do not include your password or authentication codes.
We will verify the request and coordinate with the organization that controls the account. Access can be disabled while the request is reviewed. Following verification of an applicable deletion request, account credentials and personal profile information will be deleted or de-identified as required by applicable law, subject to lawful retention exceptions and the customer organization's instructions. Deactivation does not necessarily delete associated operational and business records. See our Privacy Policy for additional details.
For faster assistance
Please include:
- Your name and company name.
- The email address associated with your DockDash account.
- A clear description of the issue and what you expected to happen.
- Relevant load or shipment references, dates, and error messages.
- Screenshots that do not expose passwords, authentication codes, or unrelated customer data.
Organization information
DockDash is a software platform developed, owned, and operated by Maryam LLC, a Delaware limited liability company.
Product and support website: dockdash.ai